CNY Cleaning Solutions Standards of Excellence
Our Mission
To provide the highest level of commercial cleaning through integrity, consistency, and care — ensuring every facility reflects the professionalism of our clients and the pride of our team.
Professional Conduct
- Arrive on time, prepared, and in uniform.
- Maintain a positive attitude and represent CNY Cleaning Solutions with professionalism at all times.
- Communicate respectfully with clients, co-workers, and supervisors.
Quality & Attention to Detail
- Every job, every night, done right — no shortcuts.
- Follow cleaning checklists and site-specific instructions.
- Report deficiencies or maintenance issues immediately to your supervisor.
- Recheck your area before leaving — inspect what you expect.
Accountability & Communication
- Use Fulcrum to document inspections, corrections, and follow-ups.
- Supervisors will conduct nightly walkthroughs — participation is mandatory.
- Report attendance, call-outs, and issues through Selena (Manager) only.
- Every staff member is responsible for upholding quality and honesty.
Teamwork & Support
- Help your teammates — quality is a shared responsibility.
- Provide feedback, offer assistance, and communicate proactively.
- Supervisors are expected to coach, not just correct.
- Success is achieved when everyone performs at their best.
Organization & Presentation
- Keep supply closets clean, organized, and locked.
- Return chemicals and equipment to proper storage each night.
- Maintain uniform standards: CNY shirt, pants, closed-toe shoes, visible ID badge.
- Present a clean, professional image at all times.
Continuous Improvement
- Strive for personal and professional growth.
- Take initiative to learn new techniques, products, and safety practices.
- Accept feedback as a tool for growth.
- Set the example — be the reason CNY Cleaning Solutions stands out.
Leadership Commitment
- Leadership means accountability, consistency, and care for others.
- Supervisors are responsible for quality control, nightly inspections, staff check-ins, and coaching.
Our Promise
We don’t settle for “good enough.” We set the standard for clean, consistent, and professional service in every account — every shift, every night.
Employee Resources and Tools
At CNY Cleaning Solutions, we are committed to supporting our employees' growth, productivity, and well-being. This Employee Resources and Tools Page is designed to provide you with easy access to a wide range of resources and tools that can enhance your work experience and help you excel in your role. Please explore the various categories below to find the resources that best suit your needs.
We hope you find this Employee Resources and Tools Page valuable in your journey with CNY Cleaning Solutions. If you have any suggestions for additional resources or tools, please feel free to reach out to the HR department. Your feedback is important in helping us improve this page to better meet your needs.
Thank you for being a valuable part of our team!
NYS Sexual Harassment Training
Empower Change: NYS Sexual Harassment Training - Shaping a Respectful and Safe Workplace for All
Time Edit Sheet/PTO/Sick Time
Manage Your Schedule, Address Missed Punches, and Record Sick Days Seamlessly. Also Utilized For PTO.
NYS Labor Laws
Know Your Rights: NYS Labor Laws - Protecting Workers and Ensuring Fair Employment Practices
SDS Sheets
Safety Data Sheets (SDS) section, your go-to resource for essential information on the safe handling and usage of our products.
Employee Survey
Its widely known that when employees are satisfied with their jobs, they’re much more likely to be happy, more engaged, and more productive. Successful companies are built on the backs of satisfied and motivated employees. As an organization we care deeply about employee satisfaction and their feedback.
This survey will be administered quarterly and is completely anonymous. We will use this feedback for employee engagement, satisfaction, and development.
Thank you for your contribution!
Company Policies
CNY Cleaning Solutions, we take pride in our unwavering commitment to company compliance.
Our dedication to compliance not only safeguards our customers, employees, and the environment but also reinforces our reputation as a responsible and trustworthy company.
Request Supplies Here
Detail Cleaning Checklist Submission
This form is intended for use by CNY Cleaning Solutions project or detail staff upon arriving at a client’s facility. It allows team members to document the completion status of each detailed cleaning task, ensuring that our high standards are upheld across all service locations.
Completing this checklist helps us:
- Deliver consistent, high-quality cleaning services
- Maintain clean, safe, and professional environments for our clients
- Ensure staff accountability and adherence to company procedures
- Strengthen client satisfaction and long-term retention through transparency
Please complete the form thoroughly. Accurate reporting demonstrates our commitment to excellence and professionalism.
Caring Stars Program
Caring Stars Program Policy
Introduction: At CNY Cleaning Solutions, we believe in recognizing and appreciating the exceptional efforts of our staff members who consistently go above and beyond their regular duties to contribute positively to our organization. The Caring Stars Program is designed to honor and celebrate these outstanding individuals for their dedication, commitment, and impact on our company.
Recognition Criteria: Employees may be recognized through the Caring Stars Program for actions that demonstrate exceptional dedication, innovation, teamwork, and customer service. This includes but is not limited to:
- Going above and beyond to assist colleagues or clients.
- Implementing innovative solutions to improve efficiency or quality of service.
- Demonstrating outstanding teamwork and collaboration.
- Providing exceptional customer service that exceeds expectations.
- Making significant contributions to the organization's goals and mission.
Process: Employees, supervisors, or peers may nominate a staff member for the Caring Stars recognition by completing the online form available on our website under Employee Resources. Nominations must include details of the action taken, its impact, and how it aligns with the criteria outlined above.
Reward: Each Caring Stars recognition received by a team member will be rewarded to acknowledge their exceptional contribution. The reward may vary and will be communicated upon recognition.
Frequency: To ensure fairness and encourage ongoing recognition, each team member may only receive one Caring Stars recognition every six months.
Impact: The Caring Stars Program celebrates and reinforces a culture of excellence, collaboration, and dedication within our organization. By recognizing and rewarding exceptional efforts, we motivate our team members to consistently strive for excellence, fostering a positive work environment and ultimately contributing to the success of CNY Cleaning Solutions.
New Hires Start Here
Welcome Aboard! Begin Your Journey with Us - Start Here for a Seamless Onboarding Experience!
Welcome to our comprehensive training hub, where we prioritize the well-being of our team and the environment. Our training programs cover a diverse range of topics, including chemicals, tools, and equipment handling, effective cleaning techniques, and stringent safety protocols. Dive into our in-depth modules designed to empower you with the knowledge and skills necessary for safe and efficient operations. From understanding the properties of cleaning agents to mastering the use of specialized tools, our training ensures that you are well-equipped for every task. Safety is our top priority, and our programs emphasize best practices to create a secure working environment for everyone. Join us on this educational journey, where excellence and safety go hand in hand.
